7-day replacement, no arguments
If the phone isn't what the listing promised, you get a replacement or your money back. That's the deal.
7-day replacement — free
If the phone you receive has a problem that was not described in its listing — or it stops working in normal use within 7 days of delivery — tell us within those 7 days and we will replace it free of charge.
If the same model is not available for replacement, we refund you in full.
6-month warranty — repair or replace
After the first 7 days, every phone stays covered by our 6-month warranty against functional defects. During the warranty we repair the phone or replace it with an equivalent unit — a refund is not the remedy once the 7-day replacement window has passed, unless the phone cannot be repaired or replaced at all.
The warranty does not cover physical damage, liquid damage, unauthorised repairs, or issues that were clearly described in the listing before you bought it.
Cancellations before dispatch
Contact us as soon as possible if you change your mind. If the phone has not been dispatched yet, we cancel the order and refund you in full.
Once the phone is on its way, the 7-day replacement process applies instead.
How refunds are paid
Refunds go back to the same payment method you used through Razorpay. They usually reach your account within 5–7 business days after we confirm the refund, depending on your bank or card provider.
Not eligible for refund
- Change of mind after the 7-day replacement window has passed
- Physical damage — drops, cracks, dents or screen damage after delivery
- Liquid or water damage after delivery
- Phones opened or repaired by anyone other than us
- Issues that were clearly described in the listing before purchase
Where the money goes back
Every refund returns to the original payment method — the same card, UPI or wallet you paid with through Razorpay. We never refund to a different account, so never share your UPI PIN or OTP with anyone claiming to process a refund for you.
By paying for an order you accept this policy and our Terms & Conditions.